Choose the help desk software company that's right for you!
                   
                  HESK partners with SysAid Technologies to bring you the best of two worlds.
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                  Basic, Lightweight & FREE


                  Better Customer Support

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                  Thousands use HESK help desk software daily to track, organize and resolve customer issues.

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                  86% of users say the integrated knowledgebase decreased the number of their support requests.

                  Faster Response Time

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                  Faster Response Time

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                  Get your help desk up and running in minutes with the hassle-free HESK cloud service.

                   


                  Downloaded over 600,000 times. Used by individuals to names like:

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                  All-in-one solution SysAid
                  PARTNER

                  When HESK Is Not Enough, Try SysAid


                  All-in-one solution SysAid

                  From incident to resolution, and everything in between, use SysAid's centralized solution to manage all your IT tasks.

                  • Ticketing system, self-service portal, knowledge base, password reset, remote control, and more
                  • Asset management built into your help desk—to secure, monitor, manage, and patch assets
                  • Any deployment—on-prem, cloud, and single tenant
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                  Over 10,000 Companies Rely On SysAid

                   

                   

                   

                  Not sure which is the right solution for you? Compare HESK and SysAid features here

                   

                   

                   

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                  A customer has an issue
                  1

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                  Help them resolve common issues quickly by addressing them in the knowledgebase.

                  When needed, they readily submit a question/issue—a support ticket is born.

                  Organize, track, prioritize
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                  Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.

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                  Each support ticket contains request details and lets you talk back-and-forth with the customer.

                  Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.

                  Issue resolved
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                  Canned responses, ticket templates, custom data fields, custom statuses, 100+ options.

                  Your staff and customers will love you for the power and simplicity HESK help desk software brings.

                  HESK not enough? Try All-in-one solution SysAid - a complete ITSM solution
                  Help Desk
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                  Work from a single platform to efficiently manage all your IT tasks. A powerful ticket management tool with advanced automation features.

                  Asset management
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                  Easily track your hardware and software, including mobile devices from within the help desk. View, secure, control and manage your assets in one place.

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                  Get valuable insight into service desk performance. Make informed decisions on opportunities to improve operational performance and IT service delivery.

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                  Tools icon

                  TOOLS

                  Benefit from a range of out-of-the-box tools that will save you time, money, and energy — including: email & LDAP integrations, live chat, mobile apps, tasks & projects, and remote desktop for saving on expensive VPN connections.

                  Marketplace
                  Marketplace icon

                  MARKETPLACE

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                  SysAid empowers IT professionals just like you, and is accredited by industry analysts as an outstanding, mature leader in help desk

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                  Download HESK